Compliance

Built to keep you on the right side of the rules.

Getting more reviews should never put your business at risk. Rhody Reviews is built around the rules: every reply is approved by a human before it posts, there's no review gating, no incentives, and TCPA and FTC requirements are handled for you.

The short answer

Compliance means Rhody Reviews is built so collecting reviews never puts your business at legal risk. Every reply is approved by a human before it posts, there's no review gating, no incentives offered for reviews, and text-message consent and STOP requests are handled for you. The big one is gating: the FTC's 2024 rule prohibits screening customers by likely rating before asking. Rhody Reviews asks every customer the same honest way, so you stay compliant by design, not by remembering to.

How compliance works

1

A human approves every reply

Replies are never auto-posted. You read and approve each one before it goes live, always.

2

The same honest ask, every time

No review gating and no incentives. Every customer gets the same straightforward request for real, honest feedback.

3

TCPA and FTC handled

Consent is captured, STOP requests are honored instantly, messages send in permitted hours, and everything is logged.

Why does review compliance matter for a small business?

The rules around online reviews got real teeth. What used to be gray-area marketing tactics are now things that can draw a regulator's attention or get your listing penalized. The catch is that most of the risky moves still get marketed to small businesses as clever growth hacks. "Only ask your happy customers." "Give a discount for a five-star." Both can land you in trouble. Rhody Reviews is built so you simply can't make those mistakes, because the product won't do them.

That's the real value here: you don't have to become a compliance expert. The guardrails are in the design.

The FTC's 2024 rule prohibits review gating and fake or incentivized reviews. Source: FTC final rule on fake reviews and testimonials (2024). Screening customers by sentiment before asking, and offering anything of value for a review, are exactly the practices Rhody Reviews is built to avoid.

The rules Rhody Reviews builds around

  • No review gating, ever. Every customer gets the same honest ask, no sentiment screening.
  • No incentives. Rhody Reviews never offers discounts or gifts in exchange for reviews.
  • No fake reviews. Only real customers, only their real words.
  • Human-approved replies. Nothing posts to a public review without you signing off.
  • Text-message consent and STOP are captured and honored, with messages sent in permitted hours.
  • Everything logged so there's a clear record of what was sent and when.

Compliance runs through the whole product

These aren't bolt-on settings. They're how the features work. Auto-ask sends the same request to everyone by design, never just the happy ones. AI replies are always human-approved before posting. For the plain-English version of doing this right, the guide on getting more Google reviews without breaking the rules walks through it. Staying compliant shouldn't require a law degree, and with Rhody Reviews it doesn't. The only fine print here is that there's no funny business in the fine print.

Frequently asked questions

What is review gating, and does Rhody Reviews do it?
Review gating is screening customers by how happy they seem and only asking the satisfied ones for a public review while diverting unhappy ones elsewhere. The FTC banned it in 2024. Rhody Reviews never gates. Every customer gets the same ask. That rule is permanent.
Can I offer a discount or gift for a review?
No, and Rhody Reviews will not help you do it. Offering anything of value in exchange for a review violates Google policy and FTC rules, even if you do not require the review to be positive. You can thank customers; you cannot pay them.
How are text messages kept compliant?
Consent is captured before messages go out, every text includes a way to opt out, STOP requests are honored instantly, and messages are sent within permitted hours. The activity is logged so there is a clear record.
Why does Rhody Reviews refuse to auto-post replies?
Because a public reply posted without a human reading it is how a business ends up with a tone-deaf response live on Google. A person approves every reply first. That protects your tone and keeps you, the owner, in control of what is published in your name.

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