Compliance
Built to keep you on the right side of the rules.
Getting more reviews should never put your business at risk. Rhody Reviews is built around the rules: every reply is approved by a human before it posts, there's no review gating, no incentives, and TCPA and FTC requirements are handled for you.
The short answer
Compliance means Rhody Reviews is built so collecting reviews never puts your business at legal risk. Every reply is approved by a human before it posts, there's no review gating, no incentives offered for reviews, and text-message consent and STOP requests are handled for you. The big one is gating: the FTC's 2024 rule prohibits screening customers by likely rating before asking. Rhody Reviews asks every customer the same honest way, so you stay compliant by design, not by remembering to.
How compliance works
A human approves every reply
Replies are never auto-posted. You read and approve each one before it goes live, always.
The same honest ask, every time
No review gating and no incentives. Every customer gets the same straightforward request for real, honest feedback.
TCPA and FTC handled
Consent is captured, STOP requests are honored instantly, messages send in permitted hours, and everything is logged.
Why does review compliance matter for a small business?
The rules around online reviews got real teeth. What used to be gray-area marketing tactics are now things that can draw a regulator's attention or get your listing penalized. The catch is that most of the risky moves still get marketed to small businesses as clever growth hacks. "Only ask your happy customers." "Give a discount for a five-star." Both can land you in trouble. Rhody Reviews is built so you simply can't make those mistakes, because the product won't do them.
That's the real value here: you don't have to become a compliance expert. The guardrails are in the design.
The rules Rhody Reviews builds around
- No review gating, ever. Every customer gets the same honest ask, no sentiment screening.
- No incentives. Rhody Reviews never offers discounts or gifts in exchange for reviews.
- No fake reviews. Only real customers, only their real words.
- Human-approved replies. Nothing posts to a public review without you signing off.
- Text-message consent and STOP are captured and honored, with messages sent in permitted hours.
- Everything logged so there's a clear record of what was sent and when.
Compliance runs through the whole product
These aren't bolt-on settings. They're how the features work. Auto-ask sends the same request to everyone by design, never just the happy ones. AI replies are always human-approved before posting. For the plain-English version of doing this right, the guide on getting more Google reviews without breaking the rules walks through it. Staying compliant shouldn't require a law degree, and with Rhody Reviews it doesn't. The only fine print here is that there's no funny business in the fine print.
Frequently asked questions
What is review gating, and does Rhody Reviews do it?
Can I offer a discount or gift for a review?
How are text messages kept compliant?
Why does Rhody Reviews refuse to auto-post replies?
Ready to get more 5-star reviews?
Start a 14-day free trial. No credit card. Or run a free AI Visibility Check first to see where your business stands.